Terms of Services

These Terms of Services ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and The Energy Company Private Limited ("TEC," "we," "our," or "us"), a company incorporated under the laws of India.

By purchasing, installing, accessing, or using any TEC product or service — including FlexiPack, FlexiMax, FlexiLoad, FlexiPod, FlexiPower, and the FlexiTwin software platform — you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

TEC reserves the right to update these Terms at any time. Continued use of our products or services after any modification constitutes acceptance of the revised Terms.

TEC offers a full-stack energy storage platform comprising hardware products, digital software, and associated services. Our offerings include:

Product specifications, performance benchmarks, and service scope are defined in the relevant product documentation, purchase orders, or service agreements provided at the time of sale. TEC reserves the right to update, modify, or discontinue any product or service with reasonable notice.

As a user of TEC products and services, you agree to the following:

Proper Use

• Use TEC products only for their intended purpose as described in the product documentation.
• Follow all installation, operating, and maintenance guidelines provided by TEC.
• Not attempt to modify, reverse-engineer, tamper with, or disassemble any TEC hardware or software.
• Promptly report any defects, malfunctions, or safety concerns to TEC support.

Account & Platform Access

• Maintain the confidentiality of your FlexiTwin platform credentials.
• Not share access credentials with unauthorized parties.
• Notify TEC immediately of any unauthorized account access.
• Provide accurate and up-to-date information when registering products or creating accounts.

All intellectual property associated with TEC's products and services — including patents, trademarks, trade secrets, software code, algorithms, product designs, and battery performance data — is the exclusive property of The Energy Company Private Limited.

What You May Do

• Use TEC products and software as intended for personal or business operations.
• Access and view data generated by your own registered TEC devices through the FlexiTwin platform.
• Share anonymized performance outcomes for non-commercial, informational purposes with TEC's written consent.

What You May Not Do

• Copy, reproduce, or redistribute TEC's proprietary software, algorithms, or Battery Aadhaar data infrastructure.
• Use TEC's trademarks, logos, or brand assets without prior written authorization.
• Claim ownership of any derivative works created using TEC's technology.
• Use aggregated TEC battery data for competitive analysis or commercial licensing.

TEC's products collect operational data — including charge cycles, discharge rates, temperature readings, location data (where applicable), and battery health indicators — to power the FlexiTwin platform and improve product performance.

How We Use Your Data

• To provide real-time battery monitoring and predictive maintenance alerts.
• To improve TEC's AI and machine learning models for battery performance prediction.
• To fulfil warranty obligations and diagnose product issues.
• To generate anonymized, aggregated insights for product development (no personally identifiable information).

Data Ownership

Operational data generated by your TEC devices is co-owned. You retain rights to your device's operational outputs; TEC retains rights to the aggregated, anonymized dataset used to train FlexiTwin models. Full details are in our Privacy Policy.

TEC complies with applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023.

TEC warrants that its products will be free from material defects in workmanship and materials under normal use for the warranty period specified in your product documentation or purchase agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, TEC's liability to you for any claims arising from these Terms or your use of TEC products shall not exceed the amount you paid for the product or service giving rise to the claim.

All prices for TEC products and services are quoted in Indian Rupees (INR) unless otherwise stated. Prices are exclusive of applicable taxes (GST, etc.) unless explicitly noted.

• Payment terms are specified in the relevant purchase order or service agreement.
• For Battery-as-a-Service (BaaS) and subscription-based offerings, recurring fees are billed per the agreed schedule.
• Late payments may attract interest at the rate permissible under Indian law.
• All sales are final unless a defect is covered under warranty. Refund and return policies are outlined in your purchase agreement.
• TEC reserves the right to suspend software platform access (FlexiTwin) in the event of non-payment for subscription services.

Either party may terminate a service agreement or platform access arrangement in accordance with the terms specified in the relevant agreement.

Termination by TEC

TEC may suspend or terminate your access to the FlexiTwin platform or any service if:

• You materially breach these Terms and fail to remedy the breach within 30 days of written notice.
• You engage in unauthorized use, tampering, or reverse-engineering of TEC products or software.
• Payment obligations remain unfulfilled beyond the agreed grace period.
• Continued access poses a safety or legal risk.

Effect of Termination

Upon termination, your right to access TEC software platforms ceases. Hardware products purchased outright remain yours. TEC will provide a reasonable data export window for your operational data stored in FlexiTwin prior to deactivation.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Dispute Resolution

• Both parties agree to first attempt good-faith resolution of any dispute through direct negotiation.
• If unresolved within 30 days, disputes shall be referred to mediation under the Mediation Act, 2023 (India).
• Unresolved disputes thereafter shall be subject to binding arbitration under the Arbitration and Conciliation Act, 1996, with proceedings conducted in Bengaluru, Karnataka.
• Judgment on an arbitral award may be entered in any court of competent jurisdiction.

If you have any questions, concerns, or requests related to these Terms of Services, please reach out to us: